Talkdesk Overview

What is Talkdesk?

An End-to-End Solution for Delivering Great Customer Experiences

Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.

Intuitive

We’ve removed the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. Talkdesk is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.

Integrated

Our open platform includes out-of-the-box integrations with 60+ CRM and other business systems plus the industry’s first contact center app store, AppConnect, with 1-click access to over 50 contact center productivity apps.

Trusted

Talkdesk provides the scalability, reliability, call quality and security trusted by 1,800+ global businesses. Our microservices API-driven architecture and nine global data centers allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading MOS call quality and offers the industry’s first and only 100% uptime SLA.

Adaptable

We provide a platform that is flexible and adaptable to meet your evolving business needs with a high level of configuration done with “clicks not code” and we offer options for deeper customization when you need it.

AI Infused

AI and knowledge solutions, powered by Talkdesk iQ, reduce cost and drive smarter, more efficient interactions. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.

Company:Talkdesk, Inc

Categories:Contact Center

Platforms:

Links:App Store, Google Play

Talkdesk Recent Reviews

Michael

Reviewed on 25 October 2023

Efficient Work Calls with Talkdesk

Talkdesk has streamlined my work phone calls, offering simplicity and efficiency.

Pros

The setup process was remarkably straightforward, making it a breeze to get started.

Cons

Talkdesk requires the latest version to function correctly, and if you don't keep up with these updates, it can stop working.

Eddie

Reviewed on 17 April 2023

TalkDesk

Talk Desk has helped us to improve customer service and provide flexibility to our colleagues. We benefit from multiple status options to facilitate our needs and communicate effectively with our coworkers. When we step away from our desk, we can change our status to reflect it, and when we need to work on recording or sending information, we can change our status accordingly."

Pros

I appreciate the flexibility and the abundance of information that Talk Desk provides
The training process was straightforward, and the callbar app is very user-friendly, enabling us to easily search for phone numbers and transfer calls to coworkers
This makes it a great system for both our colleagues and customers
Moreover, logging in to the app is effortless; I have never encountered any issues with it.

Cons

One thing that I dislike is that it's not possible to change your status while the phone is ringing, which makes it difficult to switch to after-call work if the phone keeps ringing
It would be nice to have the option to change our status at all times instead of declining calls until the phone stops ringing
Another issue is that if the internet connection goes down, we lose our connection and calls, which is frustrating.

View All Talkdesk Reviews