Workflow automation tools enable users to define, configure, execute and manage business workflows and other processes - all from a single, centralized platform. Leading software vendors that specialize in workflow automation greatly emphasize on drag-and-drop functionalities, as this (as its name suggests) provides non tech-savvy users the means to create and manage workflows without any IT intervention.
Workflow automation isn’t just one isolated platform; it can refer to a variety of different tools that offer the ability to configure and manage a business process in some way, shape or form. Which tool is right for your business depends on prevailing needs, problems, silos and bottlenecks, of course. However, understanding what each category can offer can help your team decide which one is most relevant for your business.
Key software categories that offer workflow automation tools and capabilities include:
It’s also useful to remember that most AI tools can also cater to workflow automation use cases. However, these may require experienced technical intervention from your IT department or IT outsourcing partner, as model training and prompt engineering will need to be custom-configured from scratch.
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