Act! vs. Intercom: Which is Best? - TopAdvisor

Act! vs. Intercom: Which is Best?

Act! vs. Intercom Best Overall: Act!

In our comparison of Act! vs. Intercom, Act! is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Act! Quick Info
TA Score:
8.7
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
Intercom Quick Info
TA Score:
7.9
Pricing Score:
7.1
Feature Score:
7.9
Usability Score:
7.1
Company Size:All Sizes
Platforms:

Pricing

Act! Pricing
Act! Premium Cloud
$30
per user / per month
Act! Premium Desktop
$37.5
per user / per month
Intercom Pricing
Essential
$29
per user / per month
Advanced
$85
per user / per month
Expert
$132
per user / per month

Features

Act! Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Lead Attribution
  • Lead Nurturing
  • Ticket Assign
  • Ticket Tagging
  • Ticket Transfer
  • Ticket Sharing
  • Artificial Intelligence (AI)
  • Agentic AI
  • Machine Learning (ML)
  • Generative AI
  • Conversation Intelligence (CI)
Intercom Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Lead Attribution
  • Lead Nurturing
  • Ticket Assign
  • Ticket Tagging
  • Ticket Transfer
  • Ticket Sharing
  • Artificial Intelligence (AI)
  • Agentic AI
  • Machine Learning (ML)
  • Generative AI
  • Conversation Intelligence (CI)

Alternatives

Act! Alternatives
8.5
Intercom Alternatives
8.5
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Act! vs. Intercom: Detailed Comparison

Act! vs. Intercom Best Features & Functionality: Act!

Act! vs. Intercom both offer a strong set of features and functionality including Customer Management, Contact Management, Reporting & Analytics, Workflow Automation, Collaboration Tools, Call Management & Administration, Inventory Management, Customizable Items, Systems/Administrative, Sync/Refresh, Integration Options, Microsoft 365, Deployment Options. In our feature comparison of Act! vs. Intercom, Act! offers more of the most popular features and tools than Intercom.

Act! vs. Intercom Best Pricing: Intercom

In our pricing comparison of Act! vs. Intercom, Intercom's pricing starts at $29/month and is more affordable compared to Act!'s starting cost of $30/month.

Act! vs. Intercom Best Usability: Act!

Our comparison of Act! vs. Intercom shows that Act! scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Intercom scores higher in , but Act! has the best scores overall for system usability.

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