BMC Helix vs. Freshservice: Which is Best? - TopAdvisor

BMC Helix vs. Freshservice: Which is Best?

BMC Helix vs. Freshservice Best Overall: BMC Helix

In our comparison of BMC Helix vs. Freshservice, BMC Helix is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

BMC Helix Quick Info
TA Score:
7.9
Pricing Score:
7.1
Feature Score:
8.3
Usability Score:
7.1
Company Size:All Sizes
Platforms:
Freshservice Quick Info
TA Score:
7.9
Pricing Score:
7.1
Feature Score:
7.5
Usability Score:
7.1
Company Size:All Sizes
Platforms:

Pricing

BMC Helix Pricing
Price Range
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* Vendor does not share prices.

Freshservice Pricing
Starter
$19
per user / per month
Growth
$49
per user / per month
Pro
$95
per user / per month
Enterprise
$119
per user / per month

Features

BMC Helix Features
  • IT Service Management (ITSM)
  •  IT Operations Management (ITOM)
  • Knowledge Base
  • Administrator Management
  • Administrator Console
  • Drift Management
  • Role Based Access Control (RBAC)
  • Workflow Management
  • Ticket Prioritization
  • Issue Management
  • Application Automation
  • Incident Reports
  • Network Performance Monitoring (NPM)
  • Cloud Monitoring
  • Incident Tracking
Freshservice Features
  • IT Service Management (ITSM)
  •  IT Operations Management (ITOM)
  • Knowledge Base
  • Administrator Management
  • Administrator Console
  • Drift Management
  • Role Based Access Control (RBAC)
  • Workflow Management
  • Ticket Prioritization
  • Issue Management
  • Application Automation
  • Incident Reports
  • Network Performance Monitoring (NPM)
  • Cloud Monitoring
  • Incident Tracking

Alternatives

BMC Helix Alternatives
Freshservice Alternatives
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BMC Helix vs. Freshservice: Detailed Comparison

BMC Helix vs. Freshservice Best Features & Functionality: BMC Helix

BMC Helix vs. Freshservice both offer a strong set of features and functionality including Systems/Administrative, Configuration Management, Project Management Features, Help Desk Features, Workflow Automation, Reporting & Analytics, Cybersecurity Features, Cloud Management, Network Management, Resource Management, Application Management, Asset Management, Third-Party Integrations, Reminders/Alerts, Supported Technologies, After-Sales Service, Governance, Risk, & Compliance (GRC), Content Management. In our feature comparison of BMC Helix vs. Freshservice, BMC Helix offers more of the most popular features and tools than Freshservice.

BMC Helix vs. Freshservice Best Pricing: Freshservice

In our pricing comparison of BMC Helix vs. Freshservice, Freshservice's pricing starts at $19/month and is more affordable compared to Freshservice's starting cost of $19/month.

BMC Helix vs. Freshservice Best Usability: Freshservice

Our comparison of BMC Helix vs. Freshservice shows that Freshservice scores higher in usability for . BMC Helix scores higher in , but Freshservice has the best scores overall for system usability.

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