C2 vs. ServiceDesk Plus: Which is Best? - TopAdvisor

C2 vs. ServiceDesk Plus: Which is Best?

C2 vs. ServiceDesk Plus Best Overall: ServiceDesk Plus

In our comparison of C2 vs. ServiceDesk Plus, ServiceDesk Plus is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

C2 Quick Info
TA Score:
7.9
Pricing Score:
7.1
Feature Score:
7.5
Usability Score:
7.1
Company Size:All Sizes
Platforms:
ServiceDesk Plus Quick Info
TA Score:
8.7
Pricing Score:
8.5
Feature Score:
8.2
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

C2 Pricing
Named License
$49
per user / per month
Concurrent License
$65
per user / per month
ServiceDesk Plus Pricing
Standard (Cloud)
$10
per user / per month
Standard (On-Premise)
$120
per user / per month
Professional (Cloud)
$21
per user / per month
Professional (On-Premise)
$248
per user / per month
Enterprise (Cloud)
$50
per user / per month
Enterprise (On-Premise)
$598
per user / per month

Features

C2 Features
  • IT Service Management (ITSM)
  • IT Infrastructure Management (ITIM)
  • Multiple Company Management
  • Directory Management
  • Policy Management
  • Knowledge Base
  • SLA Management
  • Administrator Management
  • Storage
  • Content Sync
  • Email Sync
  • Project Sync
  • File Sync
  • Role Based Access Control (RBAC)
  • Session Management
ServiceDesk Plus Features
  • IT Service Management (ITSM)
  • IT Infrastructure Management (ITIM)
  • Multiple Company Management
  • Directory Management
  • Policy Management
  • Knowledge Base
  • SLA Management
  • Administrator Management
  • Storage
  • Content Sync
  • Email Sync
  • Project Sync
  • File Sync
  • Role Based Access Control (RBAC)
  • Session Management

Alternatives

C2 Alternatives
ServiceDesk Plus Alternatives
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C2 vs. ServiceDesk Plus: Detailed Comparison

C2 vs. ServiceDesk Plus Best Features & Functionality: ServiceDesk Plus

C2 vs. ServiceDesk Plus both offer a strong set of features and functionality including Systems/Administrative, Project Management Features, Systems Change Management, Help Desk Features, Remote Support Features, Workflow Automation, Reporting & Analytics, Incident Management, Asset Management, File Management, Data Management, Customizable Items, Collaboration Tools, Reminders/Alerts, Supported Channels, Phone System Features, Call Management & Administration, Portal Types, Language & Speech. In our feature comparison of C2 vs. ServiceDesk Plus, ServiceDesk Plus offers more of the most popular features and tools than C2.

C2 vs. ServiceDesk Plus Best Pricing: ServiceDesk Plus

In our pricing comparison of C2 vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to C2's starting cost of $49/month.

C2 vs. ServiceDesk Plus Best Usability: ServiceDesk Plus

Our comparison of C2 vs. ServiceDesk Plus shows that ServiceDesk Plus scores higher in usability for ease of use, meets requirements, learning curve, quality of support, ease of admin. C2 scores higher in , but ServiceDesk Plus has the best scores overall for system usability.

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