In our comparison of CXone vs. Smaply, CXone is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.
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CXone vs. Smaply both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of CXone vs. Smaply, CXone offers more of the most popular features and tools than Smaply.
In our pricing comparison of CXone vs. Smaply, Smaply's pricing starts at Free/month and is more affordable compared to Smaply's starting cost of Free/month.
Our comparison of CXone vs. Smaply shows that CXone scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Smaply scores higher in , but CXone has the best scores overall for system usability.
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