In our comparison of Freshservice vs. ServiceDesk Plus, ServiceDesk Plus is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.
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Freshservice vs. ServiceDesk Plus both offer a strong set of features and functionality including Systems/Administrative, Project Management Features, Systems Change Management, Help Desk Features, Remote Support Features, Workflow Automation, Reporting & Analytics, Incident Management, Asset Management, File Management, Data Management, Customizable Items, Collaboration Tools, Reminders/Alerts, Supported Channels, Phone System Features, Call Management & Administration, Portal Types, Language & Speech. In our feature comparison of Freshservice vs. ServiceDesk Plus, ServiceDesk Plus offers more of the most popular features and tools than Freshservice.
In our pricing comparison of Freshservice vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to Freshservice's starting cost of $19/month.
Our comparison of Freshservice vs. ServiceDesk Plus shows that ServiceDesk Plus scores higher in usability for ease of use, meets requirements, learning curve, quality of support, ease of admin. Freshservice scores higher in , but ServiceDesk Plus has the best scores overall for system usability.
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