LiveAgent vs. UseResponse: Which is Best? - TopAdvisor

LiveAgent vs. UseResponse: Which is Best?

LiveAgent vs. UseResponse Best Overall: LiveAgent

In our comparison of LiveAgent vs. UseResponse, LiveAgent is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LiveAgent Quick Info
TA Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:
UseResponse Quick Info
TA Score:
8.0
Pricing Score:
7.5
Feature Score:
7.5
Usability Score:
7.4
Company Size:All Sizes
Platforms:

Pricing

LiveAgent Pricing
Small Business
$15
per user / per month
Medium Business
$29
per user / per month
Large Business
$49
per user / per month
Enterprise
$69
per user / per month
UseResponse Pricing
Enterprise Cloud
Free
per user / per month
On-Premise Solution
Free
per user / per year

Features

LiveAgent Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Chatbots
  • Private Chat
UseResponse Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Chatbots
  • Private Chat

Alternatives

LiveAgent Alternatives
UseResponse Alternatives
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LiveAgent vs. UseResponse: Detailed Comparison

LiveAgent vs. UseResponse Best Features & Functionality: LiveAgent

LiveAgent vs. UseResponse both offer a strong set of features and functionality including Help Desk Features, Chat/IM Management, Supported Channels, Accounting Features, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Drag-and-Drop Builders/Designers, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, Supported Technologies, After-Sales Service. In our feature comparison of LiveAgent vs. UseResponse, LiveAgent offers more of the most popular features and tools than UseResponse.

LiveAgent vs. UseResponse Best Pricing: UseResponse

In our pricing comparison of LiveAgent vs. UseResponse, UseResponse's pricing starts at Free/month and is more affordable compared to UseResponse's starting cost of Free/month.

LiveAgent vs. UseResponse Best Usability: LiveAgent

Our comparison of LiveAgent vs. UseResponse shows that LiveAgent scores higher in usability for ease of use, setup & support, quality of support. UseResponse scores higher in meets requirements, learning curve, ease of admin, but LiveAgent has the best scores overall for system usability.

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