Medallia vs. Sprinklr: Which is Best? - TopAdvisor

Medallia vs. Sprinklr: Which is Best?

Medallia vs. Sprinklr Best Overall: Medallia

In our comparison of Medallia vs. Sprinklr, Medallia is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Medallia Quick Info
TA Score:
7.9
Pricing Score:
7.1
Feature Score:
8.2
Usability Score:
7.1
Company Size:Mid Market, Large Market
Platforms:
Sprinklr Quick Info
TA Score:
7.9
Pricing Score:
7.4
Feature Score:
7.5
Usability Score:
7.1
Company Size:All Sizes
Platforms:

Pricing

Medallia Pricing
Price Range
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* Vendor does not share prices.

Sprinklr Pricing
Sprinklr Service
$249
per user / per month
Sprinklr Social
$299
per user / per month
Enterprise
Contact Us

Features

Medallia Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Personalized Recommendations
  • Brand Management
  • Complaint/Feedback Management
  • Net Promoter Score (NPS)
  • Social Listening
  • Social Analytics
  • Forecasting
  • Progress Reports
  • CX Analytics
  • Sentiment Analysis
  • Behavioral Analytics
  • Conversation Analytics
Sprinklr Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Personalized Recommendations
  • Brand Management
  • Complaint/Feedback Management
  • Net Promoter Score (NPS)
  • Social Listening
  • Social Analytics
  • Forecasting
  • Progress Reports
  • CX Analytics
  • Sentiment Analysis
  • Behavioral Analytics
  • Conversation Analytics

Alternatives

Medallia Alternatives
Sprinklr Alternatives
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Medallia vs. Sprinklr: Detailed Comparison

Medallia vs. Sprinklr Best Features & Functionality: Medallia

Medallia vs. Sprinklr both offer a strong set of features and functionality including Customer Management, Reporting & Analytics, Workforce Optimization, Supported Technologies, Language & Speech, Chat/IM Management, Collaboration Tools, Data Management, Third-Party Integrations, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Customizable Items, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service. In our feature comparison of Medallia vs. Sprinklr, Medallia offers more of the most popular features and tools than Sprinklr.

Medallia vs. Sprinklr Best Pricing: Sprinklr

In our pricing comparison of Medallia vs. Sprinklr, Sprinklr's pricing starts at $249/month and is more affordable compared to Sprinklr's starting cost of $249/month.

Medallia vs. Sprinklr Best Usability: Sprinklr

Our comparison of Medallia vs. Sprinklr shows that Sprinklr scores higher in usability for . Medallia scores higher in , but Sprinklr has the best scores overall for system usability.

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