TOPdesk vs. UseResponse: Which is Best? - TopAdvisor

TOPdesk vs. UseResponse: Which is Best?

TOPdesk vs. UseResponse Best Overall: TOPdesk

In our comparison of TOPdesk vs. UseResponse, TOPdesk is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

TOPdesk Quick Info
TA Score:
8.8
Pricing Score:
9.0
Feature Score:
9.0
Usability Score:
8.5
Company Size:All Sizes
Platforms:
UseResponse Quick Info
TA Score:
8.0
Pricing Score:
7.5
Feature Score:
7.5
Usability Score:
7.4
Company Size:All Sizes
Platforms:

Pricing

TOPdesk Pricing
Price Range
Contact Us

* Vendor does not share prices.

UseResponse Pricing
Enterprise Cloud
Free
per user / per month
On-Premise Solution
Free
per user / per year

Features

TOPdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Chatbots
  • Complaint/Feedback Management
UseResponse Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Chatbots
  • Complaint/Feedback Management

Alternatives

TOPdesk Alternatives
UseResponse Alternatives
Add to Compare

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TOPdesk vs. UseResponse: Detailed Comparison

TOPdesk vs. UseResponse Best Features & Functionality: TOPdesk

TOPdesk vs. UseResponse both offer a strong set of features and functionality including Help Desk Features, Chat/IM Management, Remote Support Features, Systems/Administrative, Project Management Features, Reporting & Analytics, Supported Channels, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Report Management, Drag-and-Drop Builders/Designers, Data Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of TOPdesk vs. UseResponse, TOPdesk offers more of the most popular features and tools than UseResponse.

TOPdesk vs. UseResponse Best Pricing: UseResponse

In our pricing comparison of TOPdesk vs. UseResponse, UseResponse's pricing starts at Free/month and is more affordable compared to UseResponse's starting cost of Free/month.

TOPdesk vs. UseResponse Best Usability: TOPdesk

Our comparison of TOPdesk vs. UseResponse shows that TOPdesk scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. UseResponse scores higher in , but TOPdesk has the best scores overall for system usability.

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