TOPdesk vs. Zoho Desk: Which is Best? - TopAdvisor

TOPdesk vs. Zoho Desk: Which is Best?

TOPdesk vs. Zoho Desk Best Overall: Zoho Desk

In our comparison of TOPdesk vs. Zoho Desk, Zoho Desk is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

TOPdesk Quick Info
TA Score:
8.8
Pricing Score:
9.0
Feature Score:
9.0
Usability Score:
8.5
Company Size:All Sizes
Platforms:
Zoho Desk Quick Info
TA Score:
9.4
Pricing Score:
8.9
Feature Score:
9.5
Usability Score:
8.8
Company Size:All Sizes
Platforms:

Pricing

TOPdesk Pricing
Price Range
Contact Us

* Vendor does not share prices.

Zoho Desk Pricing
Free
Free
per user / per month
Standard
$14
per user / per month
Professional
$23
per user / per month
Enterprise
$40
per user / per month

Features

TOPdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Chatbots
  • Screen Sharing
Zoho Desk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Chatbots
  • Screen Sharing

Alternatives

TOPdesk Alternatives
Zoho Desk Alternatives
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TOPdesk vs. Zoho Desk: Detailed Comparison

TOPdesk vs. Zoho Desk Best Features & Functionality: Zoho Desk

TOPdesk vs. Zoho Desk both offer a strong set of features and functionality including Help Desk Features, Chat/IM Management, Systems/Administrative, Identity and Access Management (IAM), Call Management & Administration, Workflow Automation, Reporting & Analytics, Supported Channels, File Management, Collaboration Tools, Customizable Items, Integration Options, Third-Party Integrations, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of TOPdesk vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than TOPdesk.

TOPdesk vs. Zoho Desk Best Pricing: Zoho Desk

In our pricing comparison of TOPdesk vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.

TOPdesk vs. Zoho Desk Best Usability: Zoho Desk

Our comparison of TOPdesk vs. Zoho Desk shows that Zoho Desk scores higher in usability for ease of use, setup & support, quality of support. TOPdesk scores higher in meets requirements, learning curve, ease of admin, but Zoho Desk has the best scores overall for system usability.

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