Practice Management Software

A Medical Group Management Association survey shows that there are, on average, 4.67 administrative staff members per full-time physician in a non-hospital medical practice. These practices spend an average of $52,099 per full-time physician to support these admin functions. These are large numbers. While administrative help is necessary, all practices seek to minimize expenses while ensuring they meet all requirements of running an efficient practice. Read more.


Compare Practice Management Software Providers

NueMD

See patients. Get paid.

No expensive servers or hardware

See 4 more patients a month

Customer service with a personal touch

Average rating

4.5

AthenaHealth

Expert practice management

Schedule density optimization

Appointments confirmation and reminders

Native EHR integration

Average rating

3.7

AdvancedMD

Freedom to Practice

One-click patient information view

Insurance coverage verification

Free updates to medical codes & rules

Average rating

3.6

Allscripts

Build on the power of Allscripts

Scheduling & Registration / Check-in

Workflow Automation to Staff Preferences

Single-screen Executive Dashboard

Average rating

2.8

CareCloud Central

Modernize Your Medical Group

Comprehensive scheduling

Modern front desk experience

Patient management

Average rating

4.0

CureMD

Practice Without Boundaries

Book all patient appointments online

Unlimited document upload

Call or send reminder texts

Average rating

4.1

Kareo

Go Practice

Comprehensive Dashboard

Complete Patient Management

Powerful Scheduler

Average rating

4.2

McKesson

Empowering Healthcare

Automated electronic encounter form

Bright Note Technology™ for chart entry

Built-in protocols & reminders

Average rating

2.7

MedicsPremier

Advanced Technology. Simple Solutions.

Intuitive demographic windows

Specialty-specific scheduling

Automated patient workflows

Average rating

3.4

Nextgen

We simplify practice operations.

Automatically assign tasks

Optimize data capture

Fully integrated with the NextGen Suite

Average rating

2.7

AllegianceMD

The Most Inclusive EHR and PM Software

Automated appointment confirmation

Unlimited document upload

E-fax with toll free included

Average rating

4.7

Cerner

Cerner makes it possible.

Complete front- and back-office solution

Streamline workflows

Easy ad-hoc reporting

Not Yet Rated

Greenway Health

Committed to Better Health

Specialty-specific clinical templates

Integrated speech-to-text

Capture structured data easily

Average rating

3.5

Kalix

A new world of practice management

HIPAA-compliant cloud storage

Import your data for no extra charge

Multi-user accounts

Not Yet Rated

MicroMD

Simplify Practice Management and Revenue

Intelligent waiting lists and alerts

Automated marketing & communications

Efficient patient data capture

Average rating

1.8

Nextech

Your practice is our specialty

Personalized to individual providers

Referral letter writing system

EMR billing integration

Average rating

4.2

WRS Health

Take Your Practice to a New Level

Highest security certifications

Customizable Schedule Templates

User-Defined Schedule Views

Average rating

4.6

Care360

Simplify Practice Management

Fast, easy access to patient information

Insurance eligibility verification

One-click access to everything

Average rating

4.1

Epic

Small client base, huge global impact

Tailored workflows, wizards, error check

Rules-based workqueues

Intelligent enterprise scheduling

Average rating

4.2

Simple Practice

Practice management made simple

Progress, Chart and Psychotherapy notes

Smartphone scheduling and notes

Secure credit card integration

Not Yet Rated

SOAPware

#1 in Quality of Care!

Fully integrated EMR/PM systems

Cloud-based codes library

Efficient color coding

Average rating

5.0

A.I.med

Practice Management Made Simple

Preloaded settings for 20+ specialties

Make appoitments in 10 seconds

Electronic eligibility verification

Average rating

4.1

AccuMed

Enhancing Life through Science and innova

Electronic claim submission

Referrals and co-pay tracking

Appointment scheduling and reminders

Average rating

4.5

Apollo Practice Management

Designed by PTs for PTs

Update schedules 24X7 from any devices

Files stored, synced and backed-up

Bank-level encryption and full back-up

Average rating

4.5

ChartLogic

Tailored For You

Automatic eEligibility

Quick Claims Entry

Appointment Scheduler

Average rating

4.2

Crystal PM

Practice management for Optometrists

Monitor your inventory & lab orders

Speed up checkouts with barcode scanner

Free ePrescribing

Not Yet Rated

Eclipse

Helping Your Practice Grow

Multi-faceted documentation capabilities

Real Time Data Flow

HIPAA compliant KIOSK

Average rating

4.6

First Insight

Make Your Practice Perfect

Customize and color code schedules

Automated reminders and notes to staff

Multiple providers, locations, days

Not Yet Rated

IntakeQ

A Better Intake Experience

e-Signature support

Convert your existing forms

Flexible question formats

Not Yet Rated

iPatientCare

Better Outcome. Reduced Costs.

Multi-location appointment scheduling

Built-in HIPAA compliant audit-trails

Online eligibility verification

Average rating

4.3

Office Practicum

Built by Physicians

Preferred appointment types for patients

Fully integrated credit card payments

Full-cycle electronic claim processing

Average rating

4.2

PracticeSuite

All-in-one Solution for Practices

98% customer retention

Flexible appointment scheduling software

Real-time eligibility check

Average rating

5.0

PrognoCis

More Than a Great EHR

ICD-10 compliant, Meaningful Use

Clearing house agnostic

Efficiently manage your accounting books

Average rating

4.1

Benchmark Systems

The Solution for Your Practice

Improve front and back-end office

Patient information at your fingertips

Correct and accurate coding

Average rating

4.7


Practice Management Software Buyer's Guide

A Medical Group Management Association survey shows that there are, on average, 4.67 administrative staff members per full-time physician in a non-hospital medical practice. These practices spend an average of $52,099 per full-time physician to support these admin functions. These are large numbers. While administrative help is necessary, all practices seek to minimize expenses while ensuring they meet all requirements of running an efficient practice.

Some of the key issues that have impacted medical practices are:

Documentation requirements have also become more stringent, and as a result, practices have seen an increase in the numbers of their administrative staff

That is where Practice Management Software solutions come in.

Key Features of a Good Practice Management Software Solution

A good quality practice management software solution should help the practice:

How to Choose the Right Practice Management Software Solution

When medical practices start looking for the right practice management solution, they may be overwhelmed by the choices they have. There are a large number of solutions on the market, and selecting one can be difficult. To add to the pressure, choosing the wrong solution could negatively impact the practice.

Since the medical practice management solution provider will work as a virtual partner for your practice, it is important to select a vendor that has a large user base. This gives you a greater guarantee that the vendor will continue to support, improve and upgrade your PM solution. A large user base also gives assurance that the vendor is financially stable, is likely to stay in business and will invest in its products and solutions.

Specialty-specific Solutions

As you delve deeper, you will find that many solutions target a particular niche. There are a very large number of solutions that are built specifically to handle a certain kind of practice. It is but natural that these will perform better in their chosen domains, as compared to general-purpose solutions. If you do get a solution that claims to be built for your kind of practice, check if it ticks the following boxes:

Ease of Use

There may be different views about what features are critical to your practice. What is critical to the front desk naturally will be different from what the physician values. A list of critical features will need to be created for each user type. In most cases, if you look hard enough you should be able to find solutions that satisfy most of these requirements.

While every vendor will claim that its solution is easy to work with, it is important that you ask for working demos or a trial. Employees should get an opportunity to work with the solution, to see for themselves how intuitive and easy to use it really is.

Many vendors will promise extensive customization to meet your requirements. This is something you must approach with caution. Customizations make the solution more complex and will have an impact on upgrades and maintainability. Look for applications that meet most of your requirements right off the shelf. Unless your requirements are truly very complex, you should be able to find several solutions without requiring any major customization.

Scheduling and Appointments

This may appear to be a routine activity, but it impacts most aspects of a practice’s workflow. The scheduler should provide:

Compliance and Security

HIPAA compliance is mandatory. Check if the solution is fully compliant and ask for necessary certifications. ICD-10 code compliance is essential: no bills will get paid without it. If you are already using another medical application that will need to share data with your PM solution, Health Level 7 (HL7) compliance becomes necessary.

Data security is a critical requirement. SSL security is easy to confirm by checking that all web addresses used in the browser begin with an https rather than a simple http.

Yet another security requirement is met by defining user rights and access authorizations. The system must differentiate and understand the various roles and related tasks. This will ensure that users only have access to patient and clinic data they need to work with, and will minimize the amount and type of data that may be compromised in the event of a security breach.

Most modern systems allow users to connect anytime, from anywhere. Even this capability should be selectively enabled. While you may want to allow your physicians to remotely access patient records, paramedics and admin staff will not need this capability. Ensure that the system is capable of allowing global access to only a selected subset of users.

Reporting

Practice Management software solutions come with a large number of built-in reports. These are critical to the efficiency of the practice.

Meaningful reports need to measure the practice’s key performance indicators (KPIs), as well as industry-specific criteria. Reports can be customized: check if this is easy to do. If your practice already uses a third-party report generation tool, check if integration is easy to establish and if your report writing tool will continue to work as efficiently as before.

The administrative dashboard should be easy to set up and use, and give you access to all the information you need to run the practice efficiently.

Deployment Options

As with most software solutions, practice management can be deployed on premises or in the cloud. There are advantages and disadvantages to each approach:

On-premise solution

Cloud-based solutions

In many cases, cloud-based systems offer solutions to work around situations where Internet connectivity is disrupted for some time. It is important to ask prospective vendors about their options.

Support and Training

The quality of training and support provided by the vendor is an important factor. This can be assessed by talking to other users of the system. Ask for references or visit locations where the solution is already in use, and ask:

In many cases, end-users will procure the solution via a reseller and not directly from the vendor. Check what the responsibilities of the reseller are. Who will provide setup, support, training and warranty? Check out the reputation of the reseller: you could have selected a great solution, but a reseller who is not as responsive as you want.

Summary

When buying a practice management solution, the key considerations are: