Alvaria CX Suite

Alvaria CX Suite

TA Score

7.2

Top Alvaria CX Suite Features

What are the Best Alvaria CX Suite Features?

Phone System Features

Inbound Calling
Outbound Calling

Call Management & Administration

Call Waiting
Call Back
Call Queue
Automatic Call Distribution (ACD)
IVR
Voice Assistant

Call Routing Types

Skills-Based Routing
Data-Driven Routing
Last Agent Routing

Customer Management

Customer Profiling

Supported Channels

Voice
SMS
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

CX Analytics
Campaign Monitoring
Engagement Analytics
Agent Analytics
Fraud Detection

Systems/Administrative

Agent Management
Agent Console

Integration Options

APIs

Third-Party Integrations

Facebook

Workforce Optimization

Performance Management

Supported Technologies

Natural Language Processing (NLP)
Robotic Process Automation (RPA)

After-Sales Service

Chat Support

Popular Alvaria CX Suite Comparisons

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