Ameyo

Ameyo

TA Score

8.2

Top Ameyo Features

What are the Best Ameyo Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Numbers
Toll-Free Numbers
Toll-Free Minutes

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Ring Groups
IVR
Auto Attendant
Voice Assistant
Predictive Dialing
Number Masking

Call Routing Types

Event-Driven Routing
Queue-Based Routing

Help Desk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Routing
Ticket Transfer
Ticket Sharing
Issue Management
Ticket Lifecycle Management

Chat/IM Management

Chatbots

Remote Support Features

Screen Sharing

Supported Channels

Voice
Chat/IM
SMS
Social Media

Device Management

Bring Your Own Device (BYOD)

Conferencing Capabilities

Audio Conferencing
Video Conferencing
Webinars

Reporting & Analytics

Call Log Reports
Status Tracking
Performance Evaluations
Dashboard
CX Analytics
Sentiment Analysis
Agent Analytics
Case/Ticket Analytics
Call Monitoring
Call Scoring

Customizable Items

Custom Greetings
Custom Reports

Collaboration Tools

Wallboard
Hot Desking

Drag-and-Drop Builders/Designers

Call Flow Designer
Report Builder

Workflow Automation

Ticket Automation
Call Handling Rules

Systems/Administrative

Administrator Console
Agent Management
Agent Console
Centralized Console

Governance, Risk, & Compliance (GRC)

Quality Management

Third-Party Integrations

WhatsApp
SugarCRM
Freshsales
Dynamics 365

Course Management

Course Library

After-Sales Service

Email Support
Chat Support
FAQs
Forum
Product Guide/Manual
Training/Tutorial

Report Management

Report Filters
Report Sharing
Report Publishing

Popular Ameyo Comparisons

RingCentral Contact Center

Salesforce Service Cloud

More popular comparisons

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Best Ameyo Alternatives

9.3

9.2

RingCentral Contact Center

9.0

Salesforce Service Cloud

8.9

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