Envision

Envision

TA Score

6.8

Top Envision Features

What are the Best Envision Features?

Call Management & Administration

Caller ID
Call Queue
Automatic Call Distribution (ACD)
Conference Bridge

Call Routing Types

Event-Driven Routing

Customer Management

Customer Profiling

Supported Channels

Chat/IM
Email
Social Media

Reporting & Analytics

Call Log Reports
Forecasting
Performance Evaluations
Dashboard
Call Analytics
Voice Analytics
Geographical Reporting
Quality Monitoring
CX Analytics
Email Reports
Campaign Monitoring

Collaboration Tools

Notes
Gamification

Systems/Administrative

Agent Management

Data Management

Database Maintenance

Disaster Recovery

Data Backup & Recovery

Governance, Risk, & Compliance (GRC)

Quality Management

Third-Party Integrations

Salesforce
SugarCRM
Avaya
Azure
Dynamics 365
8x8

Workforce Optimization

Skill Management

After-Sales Service

Service Level Agreement (SLA)

Popular Envision Comparisons

RingCentral Contact Center

Salesforce Service Cloud

More popular comparisons

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Best Envision Alternatives

9.3

9.2

RingCentral Contact Center

9.0

Salesforce Service Cloud

8.9

More Alternatives

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