Freshdesk

Freshdesk

TA Score

8.1

Top Freshdesk Features

What are the Best Freshdesk Features?

Phone System Features

Toll-Free Numbers
Bring Your Own Carrier (BYOC)

Call Management & Administration

Call Hold
Call Queue
Call Barge
Voicemail
IVR
Number Porting
Number Black/White List
Concurrent Call Sessions

Call Routing Types

Event-Driven Routing
Omnichannel Routing

Customer Management

Complaint/Feedback Management

Help Desk Features

Ticket Assign
Ticket Routing
Ticket Merge
Issue Management
Ticket Lifecycle Management

Chat/IM Management

Chatbots

Reporting & Analytics

Web Analytics
Audit Trail
Dashboard
Call Analytics
Engagement Analytics
Customer Satisfaction Rating (CSAT)
Call Monitoring
Call Summary

Supported Channels

Voice
SMS
Email
Social Media

Portal Types

Customer/Client Portal

Customizable Items

Custom Workflows

Collaboration Tools

Notes

Reminders/Alerts

Email Alerts

Systems/Administrative

SLA Management
Agent Management
Segmentation/Grouping
Sandbox

Data Migration

Data Export

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)
Email Verification

Integration Options

APIs

Third-Party Integrations

Facebook
WhatsApp
X

Compliance Accreditations

HIPAA
PCI

Content Management

Knowledge Management

After-Sales Service

Phone Support
Email Support
Chat Support
Web Support
Product Guide/Manual
Service Level Agreement (SLA)

Popular Freshdesk Comparisons

RingCentral Contact Center

Salesforce Service Cloud

More popular comparisons

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Best Freshdesk Alternatives

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9.0

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8.9

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