Genesys

Genesys

TA Score

8.2

Top Genesys Features

What are the Best Genesys Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling

Call Management & Administration

Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Back
Call Queue
Voicemail
IVR
Voice Assistant
Call Flow

Call Routing Types

Skills-Based Routing
Event-Driven Routing

Chat/IM Management

Chatbots

Reporting & Analytics

KPI Tracking
Call Log Reports
Forecasting
Performance Evaluations
Dashboard
Call Analytics
CX Analytics
Sentiment Analysis
Data Analytics
Engagement Analytics
Call Monitoring
Text Analytics
Trend Reports

Supported Channels

Voice
SMS
Email

Remote Support Features

Screen Sharing
Co-Browsing

Language & Speech

Speech-to-Text

Collaboration Tools

Workspace
Gamification

Drag-and-Drop Builders/Designers

Campaign Builder
Call Flow Designer

Systems/Administrative

Update/Patch Management
Agent Management
Centralized Console

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs

Supported Technologies

Artificial Intelligence (AI)
Natural Language Processing (NLP)

Popular Genesys Comparisons

RingCentral Contact Center

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