Gladly

Gladly

TA Score

7.7

Top Gladly Features

What are the Best Gladly Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Call Barge
Call Whisper
Call Assign
Call Cascading
Call Query
Call Flip
Click-to-Call
Voicemail
Voicemail to Email
Voicemail to SMS
Automatic Call Distribution (ACD)
IVR
Speed Dialing
Predictive Dialing
Do Not Call (DNC) List
Concurrent Call Sessions
Call Path
Call Flow
Call Lists

Call Routing Types

Event-Driven Routing
Data-Driven Routing
Queue-Based Routing
Team-Based Routing
Voicemail Routing

Customer Management

Customer Data Platform (CDP)
Customer Profiling
Customer Journey Mapping
Customer Lifecycle Management

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Chat/IM Management

Chatbots
Proactive Messaging

Conversational AI

Contextual Interactions
Intent Discovery

Reporting & Analytics

Transaction History
Voice of the Customer (VOC)
Call Log Reports
Dashboard
Call Analytics
Conversation Analytics
Engagement Analytics
Order/Delivery Tracking
Customer Satisfaction Rating (CSAT)
Customer Distress Index (CDI) Scoring
Call Monitoring
Lifetime Value (LTV) Reports
Call Scoring
Call Summary
360° Customer View

Recording

Call Recording

Portal Types

Customer/Client Portal

Customizable Items

Custom Reports

Collaboration Tools

Notes

Drag-and-Drop Builders/Designers

Chatbot Builder
Conversation Flow Builder
Campaign Builder
Call Flow Designer

Workflow Automation

Call Handling Rules

Systems/Administrative

99.99% Uptime
Agent Management
Centralized Console

Identity and Access Management (IAM)

Single Sign-On (SSO)

Integration Options

APIs

Third-Party Integrations

Facebook
WhatsApp
Instagram
X
Magento
Shopify

Content Management

Knowledge Management

Supported Technologies

Agentic AI
Artificial Intelligence (AI)
Machine Learning (ML)
Conversation Intelligence (CI)
Natural Language Processing (NLP)

After-Sales Service

Email Support
Chat Support
Technical Support
Priority Support

Popular Gladly Comparisons

RingCentral Contact Center

Salesforce Service Cloud

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