HostedTel
HostedTel
TA Score
6.4

Top HostedTel Features

What are the Best HostedTel Features?


Phone System Features

  • Inbound Calling
  • International Calling

Call Management & Administration

  • Caller ID
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Call Scripting

Supported Channels

  • Voice
  • Email

Reporting & Analytics

  • Call Log Reports
  • Forecasting
  • Dashboard
  • Call Analytics

Customizable Items

  • Custom Fields
  • Custom Dispositions
  • Custom Forms

Drag-and-Drop Builders/Designers

  • Campaign Builder

Systems/Administrative

  • Knowledge Base
  • Storage

Data Management

  • Data Masking
  • Database Maintenance

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)

Cybersecurity Features

  • Encryption

Third-Party Integrations

  • Salesforce
  • SugarCRM

Compliance Accreditations

  • SOC 1
  • PCI

After-Sales Service

  • Phone Support
  • Email Support
  • Forum
  • Training/Tutorial
  • Dedicated Account Manager

Limits

  • Line Limit
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