OpenScape

OpenScape

TA Score

5.9

Top OpenScape Features

What are the Best OpenScape Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Local Numbers
International Numbers
Toll-Free Numbers
Softphone

Call Management & Administration

Call Back
Voicemail
IVR

Call Routing Types

Skills-Based Routing
Team-Based Routing

Customer Management

Customer Profiling

Chat/IM Management

Chatbots

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics

Supported Channels

Voice
Chat/IM
Email
Social Media

Language & Speech

Speech-to-Text
Speech Recognition

Customizable Items

Custom Workflows
Custom Reports

Systems/Administrative

Multiple Location Management
Agent Management

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Integration Options

APIs

Limits

User Limit

Popular OpenScape Comparisons

RingCentral Contact Center

Salesforce Service Cloud

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Best OpenScape Alternatives

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