Pega Platform Overview

Pegasystems is a leader in Customer Relationship Management (CRM) solutions that helps organizations enhance customer loyalty, generate new business, and improve productivity.  

Pega also offers additional software solutions such as:

• Business Process Management (BPM)  
• Customer Relationship Management
• Management decisions
• Case Management
• Management business technology.

Pegasystems tailors solutions that are adapted to many professional sectors, such as - financial services, insurance, health, cmmunication and media, public sector, life sciences, transport, electronics, energy and services, tourism, industry, sales and others.

With traditional CRM solutions, companies need to create their content for each channel. Pega CPM allows companies to process a single customer experiance design and adapt across all channels. This enables organizations to realize a significant increase in their productivity, consistency and customer satisfaction.

The main features of the extended CRM solution:

• Decision-making and analysis – Pega CRM can be used for decision-making and analysis as a company’s managers will have all the information they need to improve first-contact resolution rates and processing times.
• Advanced social media skills – The system has advanced features that enable companies to process valuable customer service directly connect with social networks such as LinkedIn and Facebook.
• Case Management-The CRM system enhances management with comprehensive dashboards with key performance indicators (KPI) monitoring and event processing.
• Net Promoter Score (NPS) - Pega enables organizations to collect data from customers continuously and to use it to provide context for every future interaction. This enables companies to address the individual problems of customers proactively and create supporters for their brands.

Pega CPM breaks down traditional organizational and communication channel silos that previously were barriers to personalization, employee productivity and the automation of processes. Pega CPM connects people, processes and systems across the enterprise into a single, channel-independent solution.