Twilio Flex

Twilio Flex

TA Score

7.6

Top Twilio Flex Features

What are the Best Twilio Flex Features?

Call Management & Administration

Call Waiting
Call Forwarding
Call Hold
Call Back
Call Mute
Click-to-Call
Click-to-Video
Voicemail to Email
IVR
Call Flow

Reporting & Analytics

KPI Tracking
Call Log Reports
Dashboard
Call Analytics
CX Analytics
Sentiment Analysis

Language & Speech

Speech-to-Text

Drag-and-Drop Builders/Designers

Call Flow Designer

Workforce Optimization

Performance Management

Supported Channels

Chat/IM
SMS
Email

Chat/IM Management

Chatbots
Click-to-Chat

Customizable Items

Custom Workflows
Custom Reports

Collaboration Tools

Virtual Assistant

Systems/Administrative

Centralized Console

Third-Party Integrations

Salesforce
Facebook
WhatsApp
Zendesk
Google Contact Center AI

Supported Technologies

Natural Language Processing (NLP)

Limits

User Limit

Popular Twilio Flex Comparisons

RingCentral Contact Center

Salesforce Service Cloud

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Best Twilio Flex Alternatives

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RingCentral Contact Center

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Salesforce Service Cloud

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