8x8 Contact Center vs. Envision: Which is Best?

8x8 Contact Center vs. Envision: Which is Best?

8x8 Contact Center vs. Envision Best Overall: 8x8 Contact Center

In our comparison of 8x8 Contact Center vs. Envision, 8x8 Contact Center is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

8x8 Contact Center Quick Info
TA Score:
6.9
Pricing Score:
6.6
Feature Score:
6.7
Usability Score:
6.6
Company Size:All Sizes
Platforms:
Envision Quick Info
TA Score:
6.8
Pricing Score:
6.3
Feature Score:
7.2
Usability Score:
6.2
Company Size:Small Business, Mid Market
Platforms:

Pricing

8x8 Contact Center Pricing
X6
$85
per user / per month
X7
$110
per user / per month
X8
$140
per user / per month
Envision Pricing
Price Range
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Features

8x8 Contact Center Features
  • Call Back
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Progressive Dialing
  • Concurrent Call Sessions
  • Skills-Based Routing
  • Customer Profiling
  • Voice
  • Chat/IM
  • SMS
  • Email
Envision Features
  • Call Back
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Progressive Dialing
  • Concurrent Call Sessions
  • Skills-Based Routing
  • Customer Profiling
  • Voice
  • Chat/IM
  • SMS
  • Email

Alternatives

8x8 Contact Center Alternatives
Envision Alternatives
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8x8 Contact Center vs. Envision: Detailed Comparison

8x8 Contact Center vs. Envision Best Features & Functionality: Envision

8x8 Contact Center vs. Envision both offer a strong set of features and functionality including Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Reporting & Analytics, Collaboration Tools, Systems/Administrative, Data Management, Disaster Recovery, Governance, Risk, & Compliance (GRC), Third-Party Integrations, Workforce Optimization, After-Sales Service. In our feature comparison of 8x8 Contact Center vs. Envision, Envision offers more of the most popular features and tools than 8x8 Contact Center.

8x8 Contact Center vs. Envision Best Pricing: Envision

In our pricing comparison of 8x8 Contact Center vs. Envision, Envision's pricing starts at N/A/month and is more affordable compared to Envision's starting cost of N/A/month.

8x8 Contact Center vs. Envision Best Usability: 8x8 Contact Center

Our comparison of 8x8 Contact Center vs. Envision shows that 8x8 Contact Center scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. Envision scores higher in , but 8x8 Contact Center has the best scores overall for system usability.

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