In our comparison of 8x8 Contact Center vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.
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8x8 Contact Center vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Help Desk Features, Systems/Administrative, Sync/Refresh, Incident Management, Call Management & Administration, Call Routing Types, Call Time Limits, Chat/IM Management, Identity and Access Management (IAM), Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Appointments/Scheduling, Reminders/Alerts, Data Migration, Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of 8x8 Contact Center vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to 8x8 Contact Center's starting cost of $85/month.
Our comparison of 8x8 Contact Center vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for learning curve, setup & support, quality of support, ease of admin. 8x8 Contact Center scores higher in ease of use, meets requirements, but Zendesk Suite has the best scores overall for system usability.
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