Avaya Experience Platform vs. Centrical: Which is Best?

Avaya Experience Platform vs. Centrical: Which is Best?

Avaya Experience Platform vs. Centrical Best Overall: Centrical

In our comparison of Avaya Experience Platform vs. Centrical, Centrical is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avaya Experience Platform Quick Info
TA Score:
7.6
Pricing Score:
6.9
Feature Score:
7.0
Usability Score:
7.2
Company Size:All Sizes
Platforms:
Centrical Quick Info
TA Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
9.0
Company Size:All Sizes
Platforms:

Pricing

Avaya Experience Platform Pricing
Price Range
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* Vendor does not share prices.

Centrical Pricing
Price Range
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* Vendor does not share prices.

Features

Avaya Experience Platform Features
  • Inbound Calling
  • Bring Your Own Carrier (BYOC)
  • Complaint/Feedback Management
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Preview Dialing
  • Knowledge Management
  • Skills-Based Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Performance Evaluations
  • Dashboard
  • Engagement Analytics
  • Text Analytics​
Centrical Features
  • Inbound Calling
  • Bring Your Own Carrier (BYOC)
  • Complaint/Feedback Management
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Preview Dialing
  • Knowledge Management
  • Skills-Based Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Performance Evaluations
  • Dashboard
  • Engagement Analytics
  • Text Analytics​

Alternatives

Avaya Experience Platform Alternatives
Centrical Alternatives
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Avaya Experience Platform vs. Centrical: Detailed Comparison

Avaya Experience Platform vs. Centrical Best Features & Functionality: Centrical

Avaya Experience Platform vs. Centrical both offer a strong set of features and functionality including Customer Management, Content Management, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of Avaya Experience Platform vs. Centrical, Centrical offers more of the most popular features and tools than Avaya Experience Platform.

Avaya Experience Platform vs. Centrical Best Pricing: Centrical

In our pricing comparison of Avaya Experience Platform vs. Centrical, Centrical's pricing starts at N/A/month and is more affordable compared to Centrical's starting cost of N/A/month.

Avaya Experience Platform vs. Centrical Best Usability: Centrical

Our comparison of Avaya Experience Platform vs. Centrical shows that Centrical scores higher in usability for ease of use, meets requirements, learning curve. Avaya Experience Platform scores higher in ease of admin, but Centrical has the best scores overall for system usability.

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