Avaya Experience Platform

Avaya Experience Platform

TA Score

7.6

Top Avaya Experience Platform Features

What are the Best Avaya Experience Platform Features?

Phone System Features

Inbound Calling
Bring Your Own Carrier (BYOC)

Call Management & Administration

Automatic Call Distribution (ACD)
IVR
Speed Dialing
Preview Dialing

Call Routing Types

Skills-Based Routing
Queue-Based Routing
Time of Day Routing

Supported Channels

Voice
Chat/IM
SMS
Email

Chat/IM Management

Chatbots
Bring Your Own Chatbot (BYOC)

Reporting & Analytics

Performance Evaluations
Dashboard
Engagement Analytics
Text Analytics

Customizable Items

Custom Workflows
Custom Reports

Systems/Administrative

Multiple Location Management
Knowledge Base

Workforce Optimization

Performance Management

Supported Technologies

Artificial Intelligence (AI)

Popular Avaya Experience Platform Comparisons

Avaya Experience Platform

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RingCentral Contact Center

Avaya Experience Platform

Salesforce Service Cloud

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Best Avaya Experience Platform Alternatives

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9.0

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