Avaya Experience Platform vs. RingCentral Contact Center: Which is Best?

Avaya Experience Platform vs. RingCentral Contact Center: Which is Best?

Avaya Experience Platform vs. RingCentral Contact Center Best Overall: RingCentral Contact Center

In our comparison of Avaya Experience Platform vs. RingCentral Contact Center, RingCentral Contact Center is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avaya Experience Platform Quick Info
TA Score:
7.6
Pricing Score:
6.9
Feature Score:
7.0
Usability Score:
7.2
Company Size:All Sizes
Platforms:
RingCentral Contact Center Quick Info
TA Score:
9.0
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Avaya Experience Platform Pricing
Price Range
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* Vendor does not share prices.

RingCentral Contact Center Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Avaya Experience Platform Features
  • Inbound Calling
  • Bring Your Own Carrier (BYOC)
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Preview Dialing
  • Skills-Based Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Performance Evaluations
  • Dashboard
  • Engagement Analytics
  • Text Analytics​
  • Complaint/Feedback Management
  • Call Recording
RingCentral Contact Center Features
  • Inbound Calling
  • Bring Your Own Carrier (BYOC)
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Preview Dialing
  • Skills-Based Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Performance Evaluations
  • Dashboard
  • Engagement Analytics
  • Text Analytics​
  • Complaint/Feedback Management
  • Call Recording

Alternatives

Avaya Experience Platform Alternatives
RingCentral Contact Center Alternatives
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Avaya Experience Platform vs. RingCentral Contact Center: Detailed Comparison

Avaya Experience Platform vs. RingCentral Contact Center Best Features & Functionality: RingCentral Contact Center

Avaya Experience Platform vs. RingCentral Contact Center both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Customizable Items, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations. In our feature comparison of Avaya Experience Platform vs. RingCentral Contact Center, RingCentral Contact Center offers more of the most popular features and tools than Avaya Experience Platform.

Avaya Experience Platform vs. RingCentral Contact Center Best Pricing: RingCentral Contact Center

In our pricing comparison of Avaya Experience Platform vs. RingCentral Contact Center, RingCentral Contact Center's pricing starts at N/A/month and is more affordable compared to RingCentral Contact Center's starting cost of N/A/month.

Avaya Experience Platform vs. RingCentral Contact Center Best Usability: RingCentral Contact Center

Our comparison of Avaya Experience Platform vs. RingCentral Contact Center shows that RingCentral Contact Center scores higher in usability for ease of use, meets requirements, setup & support, quality of support. Avaya Experience Platform scores higher in learning curve, ease of admin, but RingCentral Contact Center has the best scores overall for system usability.

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