RingCentral Contact Center

RingCentral Contact Center

TA Score

9.0

Top RingCentral Contact Center Features

What are the Best RingCentral Contact Center Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling

Call Management & Administration

Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Click-to-Call
Emergency Calling
Automatic Call Distribution (ACD)
IVR
Preview Dialing
Progressive Dialing
Predictive Dialing
Concurrent Call Sessions
Call Path
Call Flow
Call Lists

Call Routing Types

Skills-Based Routing
Event-Driven Routing
Team-Based Routing
Omnichannel Routing

Customer Management

Complaint/Feedback Management

Reporting & Analytics

Call Log Reports
Performance Evaluations
Call Analytics
Engagement Analytics
Call Monitoring
Call Scoring
Call Summary

Recording

Call Recording
Voice Recording

Drag-and-Drop Builders/Designers

Call Flow Designer

Workflow Automation

Call Handling Rules

Workforce Optimization

Skill Management

Customizable Items

Custom Reports

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs

Third-Party Integrations

Salesforce
SugarCRM
NetSuite
Zendesk
SAP
Oracle
ServiceNow
Bullhorn
Microsoft

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