LiveVox vs. RingCentral Contact Center: Which is Best?

LiveVox vs. RingCentral Contact Center: Which is Best?

LiveVox vs. RingCentral Contact Center Best Overall: RingCentral Contact Center

In our comparison of LiveVox vs. RingCentral Contact Center, RingCentral Contact Center is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LiveVox Quick Info
TA Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:
RingCentral Contact Center Quick Info
TA Score:
9.0
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

LiveVox Pricing
Price Range
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* Vendor does not share prices.

RingCentral Contact Center Pricing
Price Range
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* Vendor does not share prices.

Features

LiveVox Features
  • Inbound Calling
  • Outbound Calling
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Call Flow
  • Event-Driven Routing
  • Customer Profiling
  • Performance Evaluations
  • Dashboard
  • Voice Analytics
  • Quality Monitoring
  • CX Analytics
  • Sentiment Analysis
  • Campaign Monitoring
RingCentral Contact Center Features
  • Inbound Calling
  • Outbound Calling
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Call Flow
  • Event-Driven Routing
  • Customer Profiling
  • Performance Evaluations
  • Dashboard
  • Voice Analytics
  • Quality Monitoring
  • CX Analytics
  • Sentiment Analysis
  • Campaign Monitoring

Alternatives

LiveVox Alternatives
RingCentral Contact Center Alternatives
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LiveVox vs. RingCentral Contact Center: Detailed Comparison

LiveVox vs. RingCentral Contact Center Best Features & Functionality: LiveVox

LiveVox vs. RingCentral Contact Center both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Reporting & Analytics, Language & Speech, Drag-and-Drop Builders/Designers, Supported Channels, Chat/IM Management, Collaboration Tools, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of LiveVox vs. RingCentral Contact Center, LiveVox offers more of the most popular features and tools than RingCentral Contact Center.

LiveVox vs. RingCentral Contact Center Best Pricing: RingCentral Contact Center

In our pricing comparison of LiveVox vs. RingCentral Contact Center, RingCentral Contact Center's pricing starts at N/A/month and is more affordable compared to RingCentral Contact Center's starting cost of N/A/month.

LiveVox vs. RingCentral Contact Center Best Usability: RingCentral Contact Center

Our comparison of LiveVox vs. RingCentral Contact Center shows that RingCentral Contact Center scores higher in usability for ease of use, setup & support, quality of support, ease of admin. LiveVox scores higher in meets requirements, learning curve, but RingCentral Contact Center has the best scores overall for system usability.

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