LiveVox

LiveVox

TA Score

8.9

Top LiveVox Features

What are the Best LiveVox Features?

Phone System Features

Inbound Calling
Outbound Calling

Call Management & Administration

Automatic Call Distribution (ACD)
IVR
Auto Attendant
Call Flow

Call Routing Types

Event-Driven Routing

Customer Management

Customer Profiling

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

Performance Evaluations
Dashboard
Voice Analytics
Quality Monitoring
CX Analytics
Sentiment Analysis
Campaign Monitoring

Language & Speech

Speech-to-Text

Collaboration Tools

Virtual Assistant

Drag-and-Drop Builders/Designers

Campaign Builder
Call Flow Designer

Systems/Administrative

Agent Management
Centralized Console

Cybersecurity Features

Encryption

Governance, Risk, & Compliance (GRC)

Consent/Preference Management

Integration Options

APIs

Third-Party Integrations

WhatsApp

Compliance Accreditations

FedRAMP
HIPAA
PCI

Supported Technologies

Artificial Intelligence (AI)
Natural Language Processing (NLP)

Popular LiveVox Comparisons

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