Five9 vs. LiveVox: Which is Best? - TopAdvisor

Five9 vs. LiveVox: Which is Best?

Five9 vs. LiveVox Best Overall: LiveVox

In our comparison of Five9 vs. LiveVox, LiveVox is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Five9 Quick Info
TA Score:
8.5
Pricing Score:
8.0
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:
LiveVox Quick Info
TA Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Five9 Pricing
Price Range
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* Vendor does not share prices.

LiveVox Pricing
Price Range
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* Vendor does not share prices.

Features

Five9 Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • IVR
  • Call Flow
  • Event-Driven Routing
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
  • Sentiment Analysis
  • Email Reports
  • Customer Profiling
  • Speech-to-Text
  • Call Flow Designer
LiveVox Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • IVR
  • Call Flow
  • Event-Driven Routing
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
  • Sentiment Analysis
  • Email Reports
  • Customer Profiling
  • Speech-to-Text
  • Call Flow Designer

Alternatives

Five9 Alternatives
LiveVox Alternatives
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Five9 vs. LiveVox: Detailed Comparison

Five9 vs. LiveVox Best Features & Functionality: LiveVox

Five9 vs. LiveVox both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Reporting & Analytics, Language & Speech, Drag-and-Drop Builders/Designers, Supported Channels, Chat/IM Management, Collaboration Tools, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of Five9 vs. LiveVox, LiveVox offers more of the most popular features and tools than Five9.

Five9 vs. LiveVox Best Pricing: LiveVox

In our pricing comparison of Five9 vs. LiveVox, LiveVox's pricing starts at N/A/month and is more affordable compared to LiveVox's starting cost of N/A/month.

Five9 vs. LiveVox Best Usability: LiveVox

Our comparison of Five9 vs. LiveVox shows that LiveVox scores higher in usability for meets requirements, setup & support, ease of admin. Five9 scores higher in ease of use, learning curve, quality of support, but LiveVox has the best scores overall for system usability.

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