Top Five9 Features

Five9 Intelligent Cloud Contact Center is a comprehensive solution that provides businesses with a wide range of features to streamline their customer service operations. Some of the most popular features of this platform include:

• Call Administration: Busy Lamp Field (BLF), Automatic Call Distribution (ACD), call transfer, last agent routing and caller ID for optimally managing every inbound and outbound call.
• Voicemail to Email: Transcribe your voicemails and automatically route them to your email, for later perusal.
• Reporting & Analytics: From basic call log reports to deeper quality monitoring for understanding customer engagement better.
• Encryption: Enhance security for every call, as well as confidential customer data.