Five9 vs. VanillaSoft: Which is Best? - TopAdvisor

Five9 vs. VanillaSoft: Which is Best?

Five9 vs. VanillaSoft Best Overall: VanillaSoft

In our comparison of Five9 vs. VanillaSoft, VanillaSoft is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Five9 Quick Info
TA Score:
8.5
Pricing Score:
8.0
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:
VanillaSoft Quick Info
TA Score:
9.2
Pricing Score:
8.9
Feature Score:
8.2
Usability Score:
9.1
Company Size:All Sizes
Platforms:

Pricing

Five9 Pricing
Price Range
Contact Us

* Vendor does not share prices.

VanillaSoft Pricing
VanillaSoft Multi-Channel Engagement Platform
$99
per user / per month

Features

Five9 Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • IVR
  • Call Flow
  • Event-Driven Routing
  • Queue-Based Routing
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
  • Sentiment Analysis
  • Email Reports
  • Speech-to-Text
  • Call Flow Designer
VanillaSoft Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • IVR
  • Call Flow
  • Event-Driven Routing
  • Queue-Based Routing
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
  • Sentiment Analysis
  • Email Reports
  • Speech-to-Text
  • Call Flow Designer

Alternatives

Five9 Alternatives
VanillaSoft Alternatives
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Five9 vs. VanillaSoft: Detailed Comparison

Five9 vs. VanillaSoft Best Features & Functionality: VanillaSoft

Five9 vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Drag-and-Drop Builders/Designers, Supported Channels, Customizable Items, Systems/Administrative, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of Five9 vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than Five9.

Five9 vs. VanillaSoft Best Pricing: VanillaSoft

In our pricing comparison of Five9 vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.

Five9 vs. VanillaSoft Best Usability: VanillaSoft

Our comparison of Five9 vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support. Five9 scores higher in quality of support, ease of admin, but VanillaSoft has the best scores overall for system usability.

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