Centrical vs. Five9: Which is Best? - TopAdvisor

Centrical vs. Five9: Which is Best?

Centrical vs. Five9 Best Overall: Centrical

In our comparison of Centrical vs. Five9, Centrical is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Centrical Quick Info
TA Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
9.0
Company Size:All Sizes
Platforms:
Five9 Quick Info
TA Score:
8.5
Pricing Score:
8.0
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

Centrical Pricing
Price Range
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* Vendor does not share prices.

Five9 Pricing
Price Range
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* Vendor does not share prices.

Features

Centrical Features
  • Complaint/Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • Progress Reports
  • Dashboard
  • Agent Analytics
  • IVR
  • Call Flow
  • Knowledge Management
  • Skill Management
  • Performance Management
  • Culture & Well-Being Management
  • Speech-to-Text
  • Virtual Assistant
Five9 Features
  • Complaint/Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • Progress Reports
  • Dashboard
  • Agent Analytics
  • IVR
  • Call Flow
  • Knowledge Management
  • Skill Management
  • Performance Management
  • Culture & Well-Being Management
  • Speech-to-Text
  • Virtual Assistant

Alternatives

Centrical Alternatives
Five9 Alternatives
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Centrical vs. Five9: Detailed Comparison

Centrical vs. Five9 Best Features & Functionality: Centrical

Centrical vs. Five9 both offer a strong set of features and functionality including Customer Management, Reporting & Analytics, Content Management, Workforce Optimization, Systems/Administrative, Third-Party Integrations, Supported Technologies. In our feature comparison of Centrical vs. Five9, Centrical offers more of the most popular features and tools than Five9.

Centrical vs. Five9 Best Pricing: Five9

In our pricing comparison of Centrical vs. Five9, Five9's pricing starts at N/A/month and is more affordable compared to Five9's starting cost of N/A/month.

Centrical vs. Five9 Best Usability: Centrical

Our comparison of Centrical vs. Five9 shows that Centrical scores higher in usability for learning curve, ease of admin. Five9 scores higher in ease of use, meets requirements, setup & support, quality of support, but Centrical has the best scores overall for system usability.

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