LiveVox vs. VanillaSoft: Which is Best? - TopAdvisor

LiveVox vs. VanillaSoft: Which is Best?

LiveVox vs. VanillaSoft Best Overall: VanillaSoft

In our comparison of LiveVox vs. VanillaSoft, VanillaSoft is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LiveVox Quick Info
TA Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:
VanillaSoft Quick Info
TA Score:
9.2
Pricing Score:
8.9
Feature Score:
8.2
Usability Score:
9.1
Company Size:All Sizes
Platforms:

Pricing

LiveVox Pricing
Price Range
Contact Us

* Vendor does not share prices.

VanillaSoft Pricing
VanillaSoft Multi-Channel Engagement Platform
$99
per user / per month

Features

LiveVox Features
  • Inbound Calling
  • Outbound Calling
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Call Flow
  • Event-Driven Routing
  • Customer Profiling
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media
  • Custom Templates
  • Chatbots
VanillaSoft Features
  • Inbound Calling
  • Outbound Calling
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Call Flow
  • Event-Driven Routing
  • Customer Profiling
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media
  • Custom Templates
  • Chatbots

Alternatives

LiveVox Alternatives
VanillaSoft Alternatives
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LiveVox vs. VanillaSoft: Detailed Comparison

LiveVox vs. VanillaSoft Best Features & Functionality: LiveVox

LiveVox vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of LiveVox vs. VanillaSoft, LiveVox offers more of the most popular features and tools than VanillaSoft.

LiveVox vs. VanillaSoft Best Pricing: VanillaSoft

In our pricing comparison of LiveVox vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.

LiveVox vs. VanillaSoft Best Usability: VanillaSoft

Our comparison of LiveVox vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, learning curve, quality of support. LiveVox scores higher in meets requirements, setup & support, ease of admin, but VanillaSoft has the best scores overall for system usability.

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