Centrical vs. LiveVox: Which is Best? - TopAdvisor

Centrical vs. LiveVox: Which is Best?

Centrical vs. LiveVox Best Overall: Centrical

In our comparison of Centrical vs. LiveVox, Centrical is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Centrical Quick Info
TA Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
9.0
Company Size:All Sizes
Platforms:
LiveVox Quick Info
TA Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Centrical Pricing
Price Range
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* Vendor does not share prices.

LiveVox Pricing
Price Range
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* Vendor does not share prices.

Features

Centrical Features
  • Complaint/Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Knowledge Management
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Call Flow
  • Event-Driven Routing
  • Progress Reports
  • Dashboard
  • Agent Analytics
  • Virtual Assistant
  • Low-Code/No-Code Development
  • Salesforce
LiveVox Features
  • Complaint/Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Knowledge Management
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Call Flow
  • Event-Driven Routing
  • Progress Reports
  • Dashboard
  • Agent Analytics
  • Virtual Assistant
  • Low-Code/No-Code Development
  • Salesforce

Alternatives

Centrical Alternatives
LiveVox Alternatives
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Centrical vs. LiveVox: Detailed Comparison

Centrical vs. LiveVox Best Features & Functionality: LiveVox

Centrical vs. LiveVox both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Collaboration Tools, Reporting & Analytics, Supported Channels, Chat/IM Management, Language & Speech, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of Centrical vs. LiveVox, LiveVox offers more of the most popular features and tools than Centrical.

Centrical vs. LiveVox Best Pricing: LiveVox

In our pricing comparison of Centrical vs. LiveVox, LiveVox's pricing starts at N/A/month and is more affordable compared to LiveVox's starting cost of N/A/month.

Centrical vs. LiveVox Best Usability: Centrical

Our comparison of Centrical vs. LiveVox shows that Centrical scores higher in usability for ease of use, learning curve. LiveVox scores higher in meets requirements, setup & support, ease of admin, but Centrical has the best scores overall for system usability.

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