Centrical vs. VanillaSoft: Which is Best? - TopAdvisor

Centrical vs. VanillaSoft: Which is Best?

Centrical vs. VanillaSoft Best Overall: Centrical

In our comparison of Centrical vs. VanillaSoft, Centrical is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Centrical Quick Info
TA Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
9.0
Company Size:All Sizes
Platforms:
VanillaSoft Quick Info
TA Score:
9.2
Pricing Score:
8.9
Feature Score:
8.2
Usability Score:
9.1
Company Size:All Sizes
Platforms:

Pricing

Centrical Pricing
Price Range
Contact Us

* Vendor does not share prices.

VanillaSoft Pricing
VanillaSoft Multi-Channel Engagement Platform
$99
per user / per month

Features

Centrical Features
  • Complaint/Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Softphone
  • Knowledge Management
  • Call Transfer
  • Call Screening
  • Voicemail
  • Automatic Call Distribution (ACD)
  • Screenpops
  • Progressive Dialing
  • Predictive Dialing
  • Call Scripting
  • Event-Driven Routing
VanillaSoft Features
  • Complaint/Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Softphone
  • Knowledge Management
  • Call Transfer
  • Call Screening
  • Voicemail
  • Automatic Call Distribution (ACD)
  • Screenpops
  • Progressive Dialing
  • Predictive Dialing
  • Call Scripting
  • Event-Driven Routing

Alternatives

Centrical Alternatives
VanillaSoft Alternatives
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Centrical vs. VanillaSoft: Detailed Comparison

Centrical vs. VanillaSoft Best Features & Functionality: Centrical

Centrical vs. VanillaSoft both offer a strong set of features and functionality including Customer Management, Content Management, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of Centrical vs. VanillaSoft, Centrical offers more of the most popular features and tools than VanillaSoft.

Centrical vs. VanillaSoft Best Pricing: VanillaSoft

In our pricing comparison of Centrical vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.

Centrical vs. VanillaSoft Best Usability: VanillaSoft

Our comparison of Centrical vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Centrical scores higher in ease of admin, but VanillaSoft has the best scores overall for system usability.

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