In our comparison of Copper vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Copper is a feature-rich CRM program that receives frequent updates. It facilitates client communication and organizational maintenance for businesses. Though I wish it could connect files to tasks, all in all, I heartily recommend it.
User friendly, and frequent software updates
Not able attach a file to an activity
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
We have implemented Copper as our CRM, and it has been instrumental in supporting our sales pipeline in new and innovative ways
The aspect I appreciate the most about this product is its outstanding integration with Google. I have found it to be very reliable, and I particularly enjoy the recent updates that have been introduced.
Searching across different databases is not intuitive. Additionally, I have been frustrated by the inability to make mass changes to leads. It would be greatly beneficial to me if the tagging system were more robust.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Copper is a feature-rich CRM program that receives frequent updates. It facilitates client communication and organizational maintenance for businesses. Though I wish it could connect files to tasks, all in all, I heartily recommend it.
User friendly, and frequent software updates
Not able attach a file to an activity
We have implemented Copper as our CRM, and it has been instrumental in supporting our sales pipeline in new and innovative ways
The aspect I appreciate the most about this product is its outstanding integration with Google. I have found it to be very reliable, and I particularly enjoy the recent updates that have been introduced.
Searching across different databases is not intuitive. Additionally, I have been frustrated by the inability to make mass changes to leads. It would be greatly beneficial to me if the tagging system were more robust.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Copper vs. Zendesk Suite, Zendesk Suite has 389 user reviews and Copper has 13. The average star rating for Zendesk Suite is 4.50 while Copper has an average rating of 4.30. Zendesk Suite has more positive reviews than Copper. Comparing Copper vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Copper vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Systems/Administrative, Identity and Access Management (IAM), Reporting & Analytics, Supported Channels, Campaign Types, Customizable Items, Collaboration Tools, File Management, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of Copper vs. Zendesk Suite, Copper offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Copper vs. Zendesk Suite, Copper's pricing starts at $23/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of Copper vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for quality of support, ease of admin. Copper scores higher in ease of use, meets requirements, learning curve, setup & support, but Zendesk Suite has the best scores overall for system usability.
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