In our comparison of CXone vs. Freshdesk, CXone is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.
Add suggested to comparison
CXone vs. Freshdesk both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Chat/IM Management, Language & Speech, Remote Support Features, Collaboration Tools, Supported Channels, File Management, Content Management, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Portal Types. In our feature comparison of CXone vs. Freshdesk, CXone offers more of the most popular features and tools than Freshdesk.
In our pricing comparison of CXone vs. Freshdesk, Freshdesk's pricing starts at Free/month and is more affordable compared to Freshdesk's starting cost of Free/month.
Our comparison of CXone vs. Freshdesk shows that CXone scores higher in usability for meets requirements, learning curve. Freshdesk scores higher in ease of use, setup & support, quality of support, ease of admin, but CXone has the best scores overall for system usability.
Get your personalized recommendations now.
