In our comparison of CXone vs. Genesys, CXone is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.
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CXone vs. Genesys both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Chat/IM Management, Language & Speech, Conferencing Capabilities, Collaboration Tools, Supported Channels, File Management, Content Management, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Remote Support Features, Portal Types. In our feature comparison of CXone vs. Genesys, CXone offers more of the most popular features and tools than Genesys.
In our pricing comparison of CXone vs. Genesys, Genesys's pricing starts at $75/month and is more affordable compared to CXone's starting cost of $135/month.
Our comparison of CXone vs. Genesys shows that CXone scores higher in usability for ease of use, ease of admin. Genesys scores higher in meets requirements, learning curve, setup & support, quality of support, but CXone has the best scores overall for system usability.
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