LiveAgent vs. ServiceDesk Plus: Which is Best?

LiveAgent vs. ServiceDesk Plus: Which is Best?

LiveAgent vs. ServiceDesk Plus Best Overall: LiveAgent

In our comparison of LiveAgent vs. ServiceDesk Plus, LiveAgent is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LiveAgent Quick Info
TA Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:
ServiceDesk Plus Quick Info
TA Score:
8.7
Pricing Score:
8.5
Feature Score:
8.2
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

LiveAgent Pricing
Small Business
$15
per user / per month
Medium Business
$29
per user / per month
Large Business
$49
per user / per month
Enterprise
$69
per user / per month
ServiceDesk Plus Pricing
Standard (Cloud)
$10
per user / per month
Standard (On-Premise)
$120
per user / per month
Professional (Cloud)
$21
per user / per month
Professional (On-Premise)
$248
per user / per month
Enterprise (Cloud)
$50
per user / per month
Enterprise (On-Premise)
$598
per user / per month

Features

LiveAgent Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Chatbots
  • Private Chat
ServiceDesk Plus Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Chatbots
  • Private Chat

Alternatives

LiveAgent Alternatives
ServiceDesk Plus Alternatives
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LiveAgent vs. ServiceDesk Plus: Detailed Comparison

LiveAgent vs. ServiceDesk Plus Best Features & Functionality: LiveAgent

LiveAgent vs. ServiceDesk Plus both offer a strong set of features and functionality including Help Desk Features, Chat/IM Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Reporting & Analytics, Workflow Automation, Supported Channels, Accounting Features, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Drag-and-Drop Builders/Designers, Data Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, Supported Technologies, After-Sales Service. In our feature comparison of LiveAgent vs. ServiceDesk Plus, LiveAgent offers more of the most popular features and tools than ServiceDesk Plus.

LiveAgent vs. ServiceDesk Plus Best Pricing: ServiceDesk Plus

In our pricing comparison of LiveAgent vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to LiveAgent's starting cost of $15/month.

LiveAgent vs. ServiceDesk Plus Best Usability: ServiceDesk Plus

Our comparison of LiveAgent vs. ServiceDesk Plus shows that ServiceDesk Plus scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. LiveAgent scores higher in setup & support, quality of support, but ServiceDesk Plus has the best scores overall for system usability.

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