LogMeIn Resolve vs. ServiceWise: Which is Best?

LogMeIn Resolve vs. ServiceWise: Which is Best?

LogMeIn Resolve vs. ServiceWise Best Overall: LogMeIn Resolve

In our comparison of LogMeIn Resolve vs. ServiceWise, LogMeIn Resolve is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LogMeIn Resolve Quick Info
WH Score:
9.2
Pricing Score:
8.8
Feature Score:
9.4
Usability Score:
8.3
Company Size:All Sizes
Platforms:
ServiceWise Quick Info
WH Score:
6.4
Pricing Score:
6.1
Feature Score:
6.3
Usability Score:
6.0
Company Size:Small Business, Mid Market
Platforms:

Pricing

LogMeIn Resolve Pricing
Starter
$23
per month
Growth
$44
per month
Advanced
$63
per month
Complete
$75
per month
ServiceWise Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

LogMeIn Resolve Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing
ServiceWise Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing

Pros & Cons

LogMeIn Resolve Pros & Cons
Pros
  • File transferring and third party device control.
Cons
  • None.
ServiceWise Pros & Cons
Pros
    Cons

      Reviews

      LogMeIn Resolve Reviews
      Top Favorable Review
      C
      Christine
      Reviewed on Jul 2, 2021

      IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.

      File transferring and third party device control

      Have to download each time

      Top Critical Review
      V
      Valerie
      Reviewed on Jul 2, 2021

      I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.

      Easy to navigate, and mobile version

      None

      ServiceWise Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      LogMeIn Resolve Alternatives
      ServiceWise Alternatives
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      LogMeIn Resolve vs. ServiceWise: Detailed Comparison

      LogMeIn Resolve vs. ServiceWise Top Ratings & Reviews: LogMeIn Resolve

      In our rating and review comparison of LogMeIn Resolve vs. ServiceWise, LogMeIn Resolve has 17 user reviews and ServiceWise has 0. The average star rating for LogMeIn Resolve is 4.11 while ServiceWise has an average rating of 0.0. LogMeIn Resolve has more positive reviews than ServiceWise. Comparing LogMeIn Resolve vs. ServiceWise reviews, LogMeIn Resolve has stronger overall reviews.

      LogMeIn Resolve vs. ServiceWise Best Features & Functionality: LogMeIn Resolve

      LogMeIn Resolve vs. ServiceWise both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Systems/Administrative, Identity and Access Management (IAM), Workflow Automation, Reporting & Analytics, Recording , Supported Channels, Device Management, Supported Devices/Hardware, File Management, Collaboration Tools, Appointments/Scheduling, Reminders/Alerts, Customizable Items, Cybersecurity Features, Third-Party Integrations, Microsoft 365, Supported Technologies, After-Sales Service, Cybersecurity Protection Types. In our feature comparison of LogMeIn Resolve vs. ServiceWise, LogMeIn Resolve offers more of the most popular features and tools than ServiceWise.

      LogMeIn Resolve vs. ServiceWise Best Pricing: ServiceWise

      In our pricing comparison of LogMeIn Resolve vs. ServiceWise, ServiceWise's pricing starts at N/A/month and is more affordable compared to ServiceWise's starting cost of N/A/month.

      LogMeIn Resolve vs. ServiceWise Best Usability: LogMeIn Resolve

      Our comparison of LogMeIn Resolve vs. ServiceWise shows that LogMeIn Resolve scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. ServiceWise scores higher in , but LogMeIn Resolve has the best scores overall for system usability.

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