NinjaOne vs. Zendesk Suite: Which is Best? - TopAdvisor

NinjaOne vs. Zendesk Suite: Which is Best?

NinjaOne vs. Zendesk Suite Best Overall: NinjaOne

In our comparison of NinjaOne vs. Zendesk Suite, NinjaOne is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

NinjaOne Quick Info
TA Score:
9.2
Pricing Score:
8.2
Feature Score:
9.0
Usability Score:
8.6
Company Size:All Sizes
Platforms:
Zendesk Suite Quick Info
TA Score:
8.6
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

NinjaOne Pricing
Price Range
Contact Us

* Vendor does not share prices.

Zendesk Suite Pricing
Suite Team
$49
per user / per month
Suite Growth
$79
per user / per month
Suite Professional
$99
per user / per month
Suite Enterprise
$150
per user / per month
Suite Enterprise Plus
$215
per user / per month

Features

NinjaOne Features
  • IT Service Management (ITSM)
  •  IT Operations Management (ITOM)
  • IT Infrastructure Management (ITIM)
  • Remote Monitoring & Management (RMM)
  • Update/Patch Management
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
  • Storage
  • Command Line Provisioning
  • System Diagnostics
  • Customer Profiling
  • Customer Journey Mapping
Zendesk Suite Features
  • IT Service Management (ITSM)
  •  IT Operations Management (ITOM)
  • IT Infrastructure Management (ITIM)
  • Remote Monitoring & Management (RMM)
  • Update/Patch Management
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
  • Storage
  • Command Line Provisioning
  • System Diagnostics
  • Customer Profiling
  • Customer Journey Mapping

Alternatives

NinjaOne Alternatives
Zendesk Suite Alternatives
8.7
8.5
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NinjaOne vs. Zendesk Suite: Detailed Comparison

NinjaOne vs. Zendesk Suite Best Features & Functionality: NinjaOne

NinjaOne vs. Zendesk Suite both offer a strong set of features and functionality including Systems/Administrative, Identity and Access Management (IAM), Remote Support Features, Workflow Automation, Reporting & Analytics, Recording , Help Desk Features, Incident Management, Cybersecurity Features, Network Management, Chat/IM Management, Device Management, Conferencing Capabilities, File Management, Collaboration Tools, Reminders/Alerts, Appointments/Scheduling, Third-Party Integrations, Integration Options, After-Sales Service, Cybersecurity Protection Types. In our feature comparison of NinjaOne vs. Zendesk Suite, NinjaOne offers more of the most popular features and tools than Zendesk Suite.

NinjaOne vs. Zendesk Suite Best Pricing: Zendesk Suite

In our pricing comparison of NinjaOne vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.

NinjaOne vs. Zendesk Suite Best Usability: NinjaOne

Our comparison of NinjaOne vs. Zendesk Suite shows that NinjaOne scores higher in usability for quality of support. Zendesk Suite scores higher in ease of use, meets requirements, learning curve, setup & support, ease of admin, but NinjaOne has the best scores overall for system usability.

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