Pega Platform vs. Pipeliner: Which is Best? - TopAdvisor

Pega Platform vs. Pipeliner: Which is Best?

Pega Platform vs. Pipeliner Best Overall: Pipeliner

In our comparison of Pega Platform vs. Pipeliner, Pipeliner is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Pega Platform Quick Info
WH Score:
8.3
Pricing Score:
8.5
Feature Score:
8.0
Usability Score:
7.6
Company Size:All Sizes
Platforms:
Pipeliner Quick Info
WH Score:
8.4
Pricing Score:
8.1
Feature Score:
8.5
Usability Score:
7.8
Company Size:Small Business, Mid Market
Platforms:

Pricing

Pega Platform Pricing
Price Range
Contact Us

* Vendor does not share prices.

Pipeliner Pricing
Starter
$65
per user / per month
Business
$85
per user / per month
Enterprise
$115
per user / per month
Unlimited
$150
per user / per month

Features

Pega Platform Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Lead Generation
  • Voice of the Customer (VOC)
  • Churn Analysis
  • CX Analytics
  • Buyer Intent Analysis
  • Engagement Analytics
  • Conversion Analytics
  • 360° Customer View
  • Email Automation
  • Email
  • Social Media
  • Website
  • Skills-Based Routing
Pipeliner Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Lead Generation
  • Voice of the Customer (VOC)
  • Churn Analysis
  • CX Analytics
  • Buyer Intent Analysis
  • Engagement Analytics
  • Conversion Analytics
  • 360° Customer View
  • Email Automation
  • Email
  • Social Media
  • Website
  • Skills-Based Routing

Pros & Cons

Pega Platform Pros & Cons
Pros
  • PEGA is an amazing software that excels in rapidly constructing complex business solutions
  • Its versatility extends to seamlessly transitioning these solutions into various applications, including Chatbots, leveraging cutting-edge technologies like AI.
Cons
  • The user interface could be more intuitive, and customization options are somewhat limited
  • Additionally, the cost of implementation and maintenance is on the higher side
  • It's worth noting that Pega's support service could benefit from some refinement.
Pipeliner Pros & Cons
Pros
  • Learning and picking up how to use the system is simple.
Cons
  • Other functions besides sales are incorporated in this tool.

Reviews

Pega Platform Reviews
Top Favorable Review
M
Marian
Reviewed on Jul 2, 2021

The primary objective is to streamline and optimize U.S. healthcare provider support, reducing both time and human efforts. PEGA has been instrumental in deploying Chatbots for enhanced customer experiences. The integration of Sortspoke further enhances document management.

PEGA is an amazing software that excels in rapidly constructing complex business solutions. Its versatility extends to seamlessly transitioning these solutions into various applications, including Chatbots, leveraging cutting-edge technologies like AI.

In instances where development hurdles arise, waiting for solutions from the PEGA team can extend over several weeks.

Top Critical Review
C
Chelsea
Reviewed on Jul 2, 2021

Pega has the potential to address a wide range of business use cases effectively. However, it requires careful consideration to determine where it best fits within your operations.

Impressive array of out-of-the-box features, from case flows to reporting, SLA management, and even integration capabilities with cloud applications like DocuSign and AWS services.

The user interface could be more intuitive, and customization options are somewhat limited. Additionally, the cost of implementation and maintenance is on the higher side. It's worth noting that Pega's support service could benefit from some refinement.

Pipeliner Reviews
Top Favorable Review
T
Tracy
Reviewed on Jul 2, 2021

Learning and picking up how to use the system is simple

Locating gaps in the system for sales admin is hard.

Top Critical Review
T
Toby
Reviewed on Jul 2, 2021

Navigating it is simple, it is decent, and insights are offered to admins and sales reps by its AI

Other functions besides sales are incorporated in this tool

Alternatives

Pega Platform Alternatives
Pipeliner Alternatives
8.7
8.5
Add to Compare

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Pega Platform vs. Pipeliner: Detailed Comparison

Pega Platform vs. Pipeliner Top Ratings & Reviews: Pipeliner

In our rating and review comparison of Pega Platform vs. Pipeliner, Pipeliner has 119 user reviews and Pega Platform has 24. The average star rating for Pipeliner is 4.79 while Pega Platform has an average rating of 3.87. Pipeliner has more positive reviews than Pega Platform. Comparing Pega Platform vs. Pipeliner reviews, Pipeliner has stronger overall reviews.

Pega Platform vs. Pipeliner Best Features & Functionality: Pipeliner

Pega Platform vs. Pipeliner both offer a strong set of features and functionality including Customer Management, Lead Management, Reporting & Analytics, Workflow Automation, Supported Channels, Collaboration Tools, File Management, Systems/Administrative, Sync/Refresh, Project Management Features, Data Migration, Identity and Access Management (IAM), Integration Options, Google Workspace, Compliance Accreditations, Limits. In our feature comparison of Pega Platform vs. Pipeliner, Pipeliner offers more of the most popular features and tools than Pega Platform.

Pega Platform vs. Pipeliner Best Pricing: Pipeliner

In our pricing comparison of Pega Platform vs. Pipeliner, Pipeliner's pricing starts at $65/month and is more affordable compared to Pipeliner's starting cost of $65/month.

Pega Platform vs. Pipeliner Best Usability: Pipeliner

Our comparison of Pega Platform vs. Pipeliner shows that Pipeliner scores higher in usability for meets requirements, setup & support, ease of admin. Pega Platform scores higher in ease of use, learning curve, quality of support, but Pipeliner has the best scores overall for system usability.

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