In our comparison of Pipeliner vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Learning and picking up how to use the system is simple
Locating gaps in the system for sales admin is hard.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Navigating it is simple, it is decent, and insights are offered to admins and sales reps by its AI
Other functions besides sales are incorporated in this tool
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Learning and picking up how to use the system is simple
Locating gaps in the system for sales admin is hard.
Navigating it is simple, it is decent, and insights are offered to admins and sales reps by its AI
Other functions besides sales are incorporated in this tool
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Pipeliner vs. Zendesk Suite, Pipeliner has 119 user reviews and Zendesk Suite has 389. The average star rating for Pipeliner is 4.79 while Zendesk Suite has an average rating of 4.50. Pipeliner has more positive reviews than Zendesk Suite. Comparing Pipeliner vs. Zendesk Suite reviews, Pipeliner has stronger overall reviews.
Pipeliner vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Lead Management, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Reporting & Analytics, Project Management Features, Workflow Automation, Supported Channels, Collaboration Tools, File Management, Data Migration, Integration Options, Google Workspace, Compliance Accreditations, Limits. In our feature comparison of Pipeliner vs. Zendesk Suite, Pipeliner offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Pipeliner vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Pipeliner's starting cost of $65/month.
Our comparison of Pipeliner vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for ease of admin. Pipeliner scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, but Zendesk Suite has the best scores overall for system usability.
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