Pipeliner vs. Zendesk Suite: Which is Best? - TopAdvisor

Pipeliner vs. Zendesk Suite: Which is Best?

Pipeliner vs. Zendesk Suite Best Overall: Zendesk Suite

In our comparison of Pipeliner vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Pipeliner Quick Info
TA Score:
8.4
Pricing Score:
8.1
Feature Score:
8.5
Usability Score:
7.8
Company Size:Small Business, Mid Market
Platforms:
Zendesk Suite Quick Info
TA Score:
8.6
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

Pipeliner Pricing
Starter
$65
per user / per month
Business
$85
per user / per month
Enterprise
$115
per user / per month
Unlimited
$150
per user / per month
Zendesk Suite Pricing
Suite Team
$49
per user / per month
Suite Growth
$79
per user / per month
Suite Professional
$99
per user / per month
Suite Enterprise
$150
per user / per month
Suite Enterprise Plus
$215
per user / per month

Features

Pipeliner Features
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Lead Generation
  • Contact Database
  • Contact Groups
  • Contact Sharing
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Direct Inward Dialing (DID)
  • Direct Outward Dialing (DOD)
Zendesk Suite Features
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Lead Generation
  • Contact Database
  • Contact Groups
  • Contact Sharing
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Direct Inward Dialing (DID)
  • Direct Outward Dialing (DOD)

Alternatives

Pipeliner Alternatives
8.7
8.5
Zendesk Suite Alternatives
8.7
8.5
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Pipeliner vs. Zendesk Suite: Detailed Comparison

Pipeliner vs. Zendesk Suite Best Features & Functionality: Pipeliner

Pipeliner vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Lead Management, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Reporting & Analytics, Project Management Features, Workflow Automation, Supported Channels, Collaboration Tools, File Management, Data Migration, Integration Options, Google Workspace, Compliance Accreditations, Limits. In our feature comparison of Pipeliner vs. Zendesk Suite, Pipeliner offers more of the most popular features and tools than Zendesk Suite.

Pipeliner vs. Zendesk Suite Best Pricing: Zendesk Suite

In our pricing comparison of Pipeliner vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Pipeliner's starting cost of $65/month.

Pipeliner vs. Zendesk Suite Best Usability: Zendesk Suite

Our comparison of Pipeliner vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for ease of admin. Pipeliner scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, but Zendesk Suite has the best scores overall for system usability.

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