ServiceDesk Plus vs. TOPdesk: Which is Best? - TopAdvisor

ServiceDesk Plus vs. TOPdesk: Which is Best?

ServiceDesk Plus vs. TOPdesk Best Overall: TOPdesk

In our comparison of ServiceDesk Plus vs. TOPdesk, TOPdesk is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ServiceDesk Plus Quick Info
TA Score:
8.7
Pricing Score:
8.5
Feature Score:
8.2
Usability Score:
8.3
Company Size:All Sizes
Platforms:
TOPdesk Quick Info
TA Score:
8.8
Pricing Score:
9.0
Feature Score:
9.0
Usability Score:
8.5
Company Size:All Sizes
Platforms:

Pricing

ServiceDesk Plus Pricing
Standard (Cloud)
$10
per user / per month
Standard (On-Premise)
$120
per user / per month
Professional (Cloud)
$21
per user / per month
Professional (On-Premise)
$248
per user / per month
Enterprise (Cloud)
$50
per user / per month
Enterprise (On-Premise)
$598
per user / per month
TOPdesk Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

ServiceDesk Plus Features
  • IT Service Management (ITSM)
  • Remote Monitoring & Management (RMM)
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
  • Work Offline
  • Bulk Actions
  • Workflow Management
  • Project Sharing
  • Project Prioritization
  • Release Management
  • Chatbots
  • Engineering Change Request (ECR)
TOPdesk Features
  • IT Service Management (ITSM)
  • Remote Monitoring & Management (RMM)
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
  • Work Offline
  • Bulk Actions
  • Workflow Management
  • Project Sharing
  • Project Prioritization
  • Release Management
  • Chatbots
  • Engineering Change Request (ECR)

Alternatives

ServiceDesk Plus Alternatives
TOPdesk Alternatives
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ServiceDesk Plus vs. TOPdesk: Detailed Comparison

ServiceDesk Plus vs. TOPdesk Best Features & Functionality: TOPdesk

ServiceDesk Plus vs. TOPdesk both offer a strong set of features and functionality including Help Desk Features, Chat/IM Management, Remote Support Features, Systems/Administrative, Reporting & Analytics, Project Management Features, Supported Channels, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Report Management, Drag-and-Drop Builders/Designers, Data Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of ServiceDesk Plus vs. TOPdesk, TOPdesk offers more of the most popular features and tools than ServiceDesk Plus.

ServiceDesk Plus vs. TOPdesk Best Pricing: TOPdesk

In our pricing comparison of ServiceDesk Plus vs. TOPdesk, TOPdesk's pricing starts at N/A/month and is more affordable compared to TOPdesk's starting cost of N/A/month.

ServiceDesk Plus vs. TOPdesk Best Usability: TOPdesk

Our comparison of ServiceDesk Plus vs. TOPdesk shows that TOPdesk scores higher in usability for meets requirements, learning curve, setup & support, quality of support, ease of admin. ServiceDesk Plus scores higher in ease of use, but TOPdesk has the best scores overall for system usability.

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