TeamSupport vs. Zendesk Suite: Which is Best?

TeamSupport vs. Zendesk Suite: Which is Best?

TeamSupport vs. Zendesk Suite Best Overall: Zendesk Suite

In our comparison of TeamSupport vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall TopAdvisor Score. TopAdvisor Score uses a combination of feature and pricing comparison data, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

TeamSupport Quick Info
TA Score:
7.1
Pricing Score:
6.5
Feature Score:
6.7
Usability Score:
6.8
Company Size:All Sizes
Platforms:
Zendesk Suite Quick Info
TA Score:
8.6
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

TeamSupport Pricing
Price Range
Contact Us

* Vendor does not share prices.

Zendesk Suite Pricing
Suite Team
$49
per user / per month
Suite Growth
$79
per user / per month
Suite Professional
$99
per user / per month
Suite Enterprise
$150
per user / per month
Suite Enterprise Plus
$215
per user / per month

Features

TeamSupport Features
  • Ticket Assign
  • Ticket Lifecycle Management
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Pipeline Management
  • Complaint/Feedback Management
  • SLA Management
  • Sandbox
  • Contact Database
  • Contact Groups
  • Contact Sharing
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
Zendesk Suite Features
  • Ticket Assign
  • Ticket Lifecycle Management
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Pipeline Management
  • Complaint/Feedback Management
  • SLA Management
  • Sandbox
  • Contact Database
  • Contact Groups
  • Contact Sharing
  • Inbound Calling
  • Outbound Calling
  • Local Numbers

Alternatives

TeamSupport Alternatives
8.7
8.5
Zendesk Suite Alternatives
8.7
8.5
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TeamSupport vs. Zendesk Suite: Detailed Comparison

TeamSupport vs. Zendesk Suite Best Features & Functionality: Zendesk Suite

TeamSupport vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Help Desk Features, Systems/Administrative, Sync/Refresh, Incident Management, Call Management & Administration, Call Routing Types, Call Time Limits, Chat/IM Management, Identity and Access Management (IAM), Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Appointments/Scheduling, Reminders/Alerts, Data Migration, Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of TeamSupport vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than TeamSupport.

TeamSupport vs. Zendesk Suite Best Pricing: Zendesk Suite

In our pricing comparison of TeamSupport vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.

TeamSupport vs. Zendesk Suite Best Usability: Zendesk Suite

Our comparison of TeamSupport vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for learning curve, quality of support, ease of admin. TeamSupport scores higher in ease of use, meets requirements, setup & support, but Zendesk Suite has the best scores overall for system usability.

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