3CX

3CX

TA Score

8.4

Top 3CX Features

What are the Best 3CX Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone
IP Fax
SIP Trunking
Paging

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Voicemail
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Intercom
Ring Groups
Switchboard
IVR
Auto Attendant
Announcements

Call Routing Types

Skills-Based Routing

Reporting & Analytics

Call Log Reports
Call Analytics
Chat Reports
Call Monitoring

Recording

Call Recording

Conferencing Capabilities

Video Conferencing
Meeting Link

Remote Support Features

Screen Sharing

Supported Channels

Voice
Chat/IM
SMS
MMS
Social Media

Collaboration Tools

Whiteboard
Wallboard
Hot Desking
Virtual Assistant

Customizable Items

Custom Branding

Contact Management

Contact Database

Customer Management

Customer Profiling

Reminders/Alerts

SLA Alerts

Supported Technologies

Artificial Intelligence (AI)

Language & Speech

Speech-to-Text

Drag-and-Drop Builders/Designers

Call Flow Designer

File Management

File Sharing

Third-Party Integrations

Facebook Messenger
WhatsApp
YouTube
VMware
Dynamics 365

Microsoft 365

Microsoft Teams

Systems/Administrative

Multiple Location Management
Directory Management
SLA Management
Centralized Console

Disaster Recovery

Data Backup & Recovery
Inbuilt Failover

After-Sales Service

Phone Support
Chat Support
Web Support
Technical Support

Popular 3CX Comparisons

PanTerra - Streams

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