Allworx

Allworx

TA Score

8.2

Top Allworx Features

What are the Best Allworx Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Flip
Click-to-Call
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Presence Settings
Shared Lines
Ring Groups
Auto Attendant
Speed Dialing
Conference Bridge

Call Routing Types

Event-Driven Routing
Queue-Based Routing
Priority-Based Routing
Voicemail Routing
Last Agent Routing

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics
Geographical Reporting
Call Monitoring
Trend Reports

Recording

Call Recording

Supported Channels

Voice
Chat/IM
SMS
MMS

Conferencing Capabilities

Audio Conferencing

Enhancements & Personalization

HD Voice

Collaboration Tools

Hot Desking

Customizable Items

Custom Greetings
Custom Reports
Custom Layouts

Contact Management

Contact Database
Contact Sharing

Appointments/Scheduling

Report Scheduling

Reminders/Alerts

SMS Alerts

Language & Speech

Speech-to-Text
Multilingual Interface
Transcriptions

Drag-and-Drop Builders/Designers

Dashboard Builder
Report Builder

Third-Party Integrations

Salesforce
Zendesk
Firefox
Highrise
Google Chrome
Skype

Microsoft 365

Microsoft Outlook

Systems/Administrative

Multiple Location Management
Directory Management
Administrator Management
Administrator Console
Centralized Console

Sync/Refresh

Contact Sync

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Disaster Recovery

Data Backup & Recovery
Inbuilt Failover

Popular Allworx Comparisons

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