Top BeyondTrust Features

BeyondTrust is a comprehensive remote support solution offering various features to enhance productivity and security. Some of the most critical features of the platform are:

1. Audit Trail: Tracks all users' actions, ensuring accountability and transparency in support interactions.

2. Two-Factor Authentication (2FA): Adds an extra layer of security by requiring users to authenticate themselves through a second factor, minimizing the risk of unauthorized access.

3. Routing system: Automatically routes support requests to the appropriate team member or department, ensuring efficient and effective management of tickets.

4. Customizations: Allows users to tailor the platform to their needs, adapting workflows and configurations to align with their support processes. 

5. Dashboard: Provides a centralized overview of all support requests and their status, enabling support teams to prioritize and manage tasks effectively.

These features empower support teams to deliver high-quality support while maintaining a secure and efficient environment. In addition, BeyondTrust offers:

• Compliance reports
• Device analytics
• Session recording

The platform also supports integrations with popular software solutions like Salesforce, ServiceNow, and Active Directory, enabling seamless workflows and information exchange.